Remote Technical Support
Why Immediate Live Support is Needed
How it works is our technicians will remotely connect to your PC or Mac for a complete diagnosis of what might be causing your computer's problems.
It's easy and efficient. NO hauling your computer into a shop or store and leaving it for days or weeks while someone fixes only one issue. No need to wait around for an onsite technician to come into your home.
Some common reasons we can fix or setup by remoting into your PC:
- Poor PC Speed & Performance
- Freezing & Crashing
- Data Backup & Recovery
- Internet Speed & Security
- Maleware/Virus Removal
- Network & Devise Setup
Live Immediate Support
Our Online Support Specialists can securely connect to you computer through your high speed internet connection and quickly troubleshoot and repair basic computer problems. Click here to connect to a GSS Certified Technician
Our online support approach is::
Secure: When you connect with GSS Technology, your privacy is protected with a 256-bit encrypted connection. It's the highest level of security available online.
Easy: Connecting with a Specialists is easy. Call us at 508.731.5979 or contact us via our Contact Page
Available 24/7: Highly trained and caffeinated Specialists are standing by any time, day or night.
Proactive Monthly Remote Support
GSS Technology is pleased to introduce a new service called Remote Assistance Technical Support or RATS. Much like the animals in real life the RATS program is designed to avoid nuisances that can be harmful to anyone's network.
The RATS program was designed to allow GSS Technology consultants to perform monthly remote monitoring for a clients' systems to avoid potential outages that can occur on their network. In other words the average end user doesn't think much about problems that can occur within their network or personal computers until the problem actually happens.
Once a failure happens, the repairs can be costly and time-consuming. There are, however, preventive measures that the end user can take to decrease the likelihood of running into problems with their network which will allow for a smooth and efficient operation and also to lessen any damage that does occur despite best efforts to avoid failures.
The Bottom line is that networks and/or personal computers can become a nuisance if preventative maintenance is not performed. GSS Technology offers a full service remote assistance support team who can provide that preventative maintenance and make sure PC/Server issues don't arise.
We are now offering our RATS program to clients on a monthly basis. Contact Us
Click HELP for remote support